Shipping policy

Secure Payment

Real Customer Support

Delivery

Orders are typically shipped within 2 business days.
Once your package is on its way, you will usually receive a tracking number automatically via the email or phone number provided at checkout.

U.S. Shipping

Standard Shipping (Free): 5–9 business days

International Shipping

Standard Shipping (Free): 9–14 business days

Please note: We do not ship to P.O. Boxes or military addresses.

Tracking Your Order

Once your order ships, you will receive an automatic notification with your tracking number.

If you haven’t received a tracking number or it doesn’t work, don’t worry. Simply contact us with your order number, and we will resolve the issue promptly.

Duties & Taxes

Import duties and taxes vary by country.
In some cases there may be no additional charges, but customers may be responsible for any applicable duties or taxes upon delivery.

Unexpected Delays

Delivery may occasionally take longer than the estimated shipping times due to factors beyond our control, such as customs processing or holidays.

If your order has not arrived within 20 days, please contact us at:
customercare@hollleen.com

For more detailed information, feel free to email us anytime — we’re happy to help.